Mis-sold Mobile Phones

Have you been mis-sold a mobile phone contract and think you could have a claim?

Statement from Ofcom Website:

Tackling the mis-selling of communications services is an important Ofcom priority. Sales and marketing behaviour that is misleading and inappropriate can undermine consumer confidence in markets and cause individuals harm. Consumers mis-sold services can suffer anxiety, distress and inconvenience. Financial harm can also result if consumers are on inappropriate price or service packages due to mis-selling.

Claim back your mobile contract costs

We would like to hear from you if you believe you have been mis-sold a mobile phone contract or other mobile phone service or product.

We will review your claim and tell you a method of getting your money back. We first try to resolve the matter by writing an informal letter in the first instance, if no answer is provided we will do several things for you. We can issue a CCJ to the retailer who sold you the contract or other mobile phone product or service, usually the claim would be settled at this point. We also report the mis-selling incident to over 40 contacts including Ofcom, Consumer Direct, Watchdog & Trading Standards. Handling your own claim can be expensive so please apply for a FREE Information Pack & claim form today.

Calculating the costs of a mis-sold mobile phone contract

What happens when I make a complaint?

• You will receive a response when our research is complete. We aim to reply within 10 working days depending on the nature of your complaint
• We monitor and report in public on the complaints we have received, and learn from them to improve our services.

Claims are usually resolved within 2-4 weeks with either a refund being offered or a new service level agreement lower than your mis-sold tariff. We aim to handle over 3 million claims in the next 12 months and will continue to make claims for and on behalf of the consumer.

Apply for your FREE Information Pack today.